Bompai Microfinance Bank

Inclusion

Accessibility Statement

Bompai Microfinance Bank is committed to building products and branches that everyone can use, regardless of ability. We work to meet the WCAG 2.1 AA standard across our digital channels and to make our physical spaces welcoming to all.

Last updated: 01 June 2026

1. Digital accessibility

  • Semantic HTML, keyboard-navigable interfaces and screen-reader labels.
  • Sufficient colour contrast and resizable text up to 200% without loss of content.
  • Captions on educational videos; transcripts for podcasts.
  • Voice biometrics and large-text mode in the mobile app.

2. Branch and ATM access

  • Wheelchair ramps and accessible service counters at all Bompai branches.
  • Talking ATMs with audio guidance, available on request.
  • Sign-language assistance available at select branches by appointment.
  • Priority queues for elderly customers, pregnant women and people with disabilities.

3. Banking without a smartphone

Our USSD code *977# works on any phone, in English and Hausa, with no data needed — so anyone can transact even without internet access.

4. Tell us how we can do better

If you encounter an accessibility barrier on any Bompai channel, email access@bompaimfb.com. We aim to respond within 5 working days and to fix critical issues as quickly as possible.

Related policies

Questions about this policy?

Reach our Compliance & Customer Care desk at compliance@bompaimfb.com or call +234 (0) 800 BOMPAI.