Terms & Conditions

• "Bank", "we", "us": Bompai Microfinance Bank Limited, RC [number], licensed by the Central Bank of Nigeria as a State Microfinance Bank.
• "Customer", "you": any individual or entity that holds an account or uses our services.
• "Channels": branch, ATM, POS, mobile app, internet banking, USSD, agency banking and any future channel.
• "CBN": Central Bank of Nigeria. "NDIC": Nigeria Deposit Insurance Corporation.

You must be at least 18 years old (or open a minor account with a parent/guardian), provide valid identification, BVN, NIN and proof of address, and satisfy our KYC and AML/CFT checks. We may decline or close an account at our discretion in line with CBN rules.

• You are responsible for the accuracy of instructions you give us through any channel.
• Keep your PIN, password, OTP and tokens confidential — never share them, including with our staff.
• Notify us immediately of any unauthorised transaction so we can place a block.
• Statements are issued monthly; you must review and report any discrepancy within 14 days.

All fees, commissions and interest rates are listed in our published Tariff Guide, in line with the CBN Guide to Bank Charges. We will give you at least 30 days' notice before any change. See our Disclosures page for the current schedule.

• Mobile app, USSD and internet banking access is personal to you and non-transferable.
• Daily transfer limits apply based on your KYC tier — Tier 1 (₦300,000), Tier 2 (₦500,000), Tier 3 (no cap, subject to BVN/NIN).
• We may suspend electronic channels for maintenance with reasonable notice.

Cards remain the property of the Bank and must be surrendered on request. You must sign the card on receipt, keep the PIN secret, and report loss or theft via the Customer Care number, app or any branch immediately. Liability for unauthorised use before reporting is governed by the CBN Consumer Protection Framework.

All loans are subject to a separate offer letter that forms part of these Terms. We report repayment behaviour to licensed credit bureaux, and may invoke the Global Standing Instruction (GSI) mandate on default in line with CBN regulations.

We are not liable for losses caused by events beyond our reasonable control (force majeure, network outages, regulatory action) or by your failure to keep credentials confidential. Nothing in these Terms excludes liability that cannot be excluded under Nigerian law.

You may close your account at any time after settling any outstanding obligations. We may close your account with 30 days' notice, or immediately for legal, regulatory, fraud or AML reasons.

If you are unhappy with any service, please contact us first (see our Complaints Policy). Unresolved complaints may be escalated to the CBN Consumer Protection Department.

These Terms are governed by the laws of the Federal Republic of Nigeria. The courts of Kano State have exclusive jurisdiction, without prejudice to the Bank's right to bring proceedings in any other competent court.

We may update these Terms from time to time. Changes take effect 30 days after publication on this page, unless an earlier date is required by law or regulation.