1. Guard your credentials
- Never share your PIN, password, OTP, BVN or card CVV with anyone — including someone claiming to be from Bompai.
- We will never ask for your full PIN, OTP or password by phone, email, SMS or chat.
- Use a strong, unique password for online banking; enable biometric login on the app.
2. Spot phishing and scams
- Check the sender's email address — official Bompai emails end in @bompaimfb.com.
- Do not click links in unexpected messages; type bompaimfb.com directly into your browser.
- Be suspicious of "urgent" requests, prize notifications and "account suspended" alerts.
- If in doubt, hang up and call our official number +234 (0) 800 BOMPAI.
3. Card, ATM and POS safety
- Cover the keypad when entering your PIN.
- Inspect the ATM for loose parts or hidden cameras (skimmers).
- Never let your card out of sight at a POS terminal.
- Sign up for SMS/app alerts so you see every transaction in real time.
4. Mobile and device hygiene
- Download the Bompai app only from the official App Store or Google Play.
- Keep your phone OS and apps updated; install a reputable antivirus.
- Lock your phone with a strong passcode and biometrics.
- Avoid logging in to banking apps over public Wi-Fi.
5. If something feels wrong — act fast
- Dial *977*911# from the registered phone to block your account instantly.
- Call +234 (0) 800 BOMPAI (24/7).
- Walk into any Bompai branch or message us in the app.
- Report attempted fraud to the EFCC and NPF Cybercrime Centre.
Related policies
Questions about this policy?
Reach our Compliance & Customer Care desk at compliance@bompaimfb.com or call +234 (0) 800 BOMPAI.