Ethics

Whistleblower Policy

Bompai Microfinance Bank is committed to the highest standards of integrity. This policy gives every staff member, agent, customer, vendor and member of the public a safe channel to report suspected misconduct — in line with the CBN Guidelines for Whistleblowing in the Nigerian Banking Industry.

Last updated: 01 June 2026

1. What you can report

  • Fraud, theft or misappropriation of funds or assets.
  • Money laundering, terrorism financing or sanctions breaches.
  • Corruption, bribery, kickbacks or conflict of interest.
  • Falsification of records, insider abuse, regulatory breach.
  • Discrimination, harassment, workplace safety violations.
  • Any other unethical, illegal or unsafe conduct.

2. Reporting channels

  • Independent hotline: +234 (0) 800 WHISTLE — operated by an external third party.
  • Email: whistleblow@bompaimfb.com (monitored by the Board Audit Committee Chair).
  • Secure web form: available 24/7, anonymous submission supported.
  • Post: The Chair, Board Audit Committee, P.O. Box [###], Kano.
  • CBN: ethicsoffice@cbn.gov.ng for matters that affect the safety and soundness of the financial system.

3. Protection for whistleblowers

You may report anonymously. We do not tolerate retaliation in any form — disciplinary action will be taken against anyone who victimises a whistleblower. Confidentiality of your identity is protected to the fullest extent permitted by law.

4. How reports are handled

  • Acknowledgement within 5 working days (if contact details provided).
  • Independent investigation by Internal Audit or an external party where appropriate.
  • Feedback on outcome within 60 days, where confidentiality permits.
  • Findings reported to the Board Audit Committee and, where required, to regulators.

5. False or malicious reports

Reports made in good faith are protected even if not substantiated. Knowingly false or malicious reports may be subject to disciplinary or legal action.

Questions about this policy?

Reach our Compliance & Customer Care desk at compliance@bompaimfb.com or call +234 (0) 800 BOMPAI.