Seven Ways to Protect Yourself From Banking Fraud in Nigeria
Fraud has evolved. So have we. Here are seven practical habits that protect your Bompai account from the scams we see every day.
Every week our fraud team blocks attempts on Nigerian bank accounts that began the same way — with the customer giving up a piece of information they shouldn't have. The good news is that almost every successful scam can be defeated by a handful of simple habits.
1. Never share your PIN, BVN, OTP or password
Bompai will never ask for any of these by phone, SMS, WhatsApp or email. Not for an upgrade, not for a verification, not to 'reverse' a wrong transfer. If anyone asks, they are not Bompai.
2. Treat unknown calls like unknown emails
A caller knowing your name, account number or last transaction does not prove they are from Bompai — that information leaks all the time. Hang up and call our verified number from this website or your debit card.
3. Check the URL before you log in
Bompai online banking only lives on our official domain. Bookmark it. Don't click banking links from SMS or email — type the address yourself.
4. Enable transaction alerts
Every Bompai transaction triggers an SMS and in-app alert. If you see a transaction you didn't authorise, freeze your card from the app immediately and call our line.
5. Lock your card when you're not using it
Inside the Bompai app you can switch your debit card on and off in one tap. Many of our customers leave the card locked by default and only unlock it for the seconds they need to pay.
6. Use a strong, unique password
Don't reuse the same password for your bank, your email and Facebook. If one leaks, all of them are exposed. Use a password manager if you can.
7. Report immediately, not eventually
If something feels off — a strange SMS, a debit you don't recognise, a call that asked too many questions — call our customer service line that same hour. The earlier we know, the more we can stop.